The majority of our orders are sent out by Royal Mail First Class post and therefore cannot be tracked.
We also offer DPD as a delivery method (a number of items sold on our site can only be sent via DPD due to their size, weight or value). If your order is being shipped by DPD you can email email@example.com to find out details of your shipment.
We try to keep our delivery costs as competitive as possible, we can offer free delivery on orders over £30.
It depends on the destination. We expect to achieve delivery within 2-4 days from the receipt of your order for UK bound deliveries. 3-8 days for European shipments and 10-28 days for the rest of the world.
Yes, we will endeavour to send all the order together.
ALL ORDERS – if an item is out of stock when the order is received and due in within the next 5 working days we will hold all of your order and send the items together. If any item is delayed beyond this time, we will send the items in stock and notify you of the delay. There will be no additional charge made for postage & packing for items despatched separately.
All parcels are sent via DPD and Royal Mail.
If you have any queries or to discuss your order, please email firstname.lastname@example.org or telephone our customer services team on +44 1937 588704 (Monday to Friday 9.00am to 5.00pm)
Yes, our website is secure
We do not offer a gift wrapping service.
If you have been charged/refunded incorrect amount you need to contact us via email email@example.com or telephone our customer services team on +44 1937 588704 (Monday to Friday 9.00am to 5.00pm)
Please quote your order number as a reference.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may not be in stock.
Items available for pre-order or temporarily out of stock will be despatched separately with no additional charge made for postage & packing. If an item you have ordered is out of stock and you do not wish to wait for the product, we will refund you for the cost of the item. If you have any queries or to discuss your order, please telephone our customer services team Please email firstname.lastname@example.org or telephone our customer services team on +44 1937 588704 (Monday to Friday 9.00am to 5.00pm)
Yes, as long as we haven’t already despatched it. If you have already completed your order please contact us as soon as possible to amend it, email email@example.com or telephone our customer services team on +44 1937 588704 (Monday to Friday 9.00am to 5.00pm)
Archipelago want you to be happy with your purchase. If you are unhappy with any item or if it has been damaged in transit, or becomes faulty please email firstname.lastname@example.org or telephone our customer services team on +44 1937 588704 (Monday to Friday 9.00am to 5.00pm)
Please return your purchase within 14 days of receiving the order. We will issue a refund or replacement at your request, within 30 days of receipt of the returned goods.
If the item is damaged in transit, was incorrectly supplied, or develops a fault, we will refund the cost of postage, but in all other cases, the cost of returning the item will be at the customers’ expense. We strongly recommend that when returning items you obtain a proof of posting (free from the post office) as we cannot accept responsibility for any returned items that are lost in the post. This does not affect your statutory rights.
Yes you can. All payments will be taken in Pounds Sterling. Please ask for a shipping quote before ordering.
If you order products from our site for delivery outside the UK, they may be subject to import duties & taxes that are levied when the delivery reaches the specified destination. You will be held responsible for payment of any such import duties & taxes. Please note that we have no control over these charges & cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws & regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Gift Vouchers are not available for purchase on our website.
We respect your privacy and all personal information obtained through this Web site is kept secure in accordance with the Data Protection Act 1998. We do not attempt to gain any personal information about you without your knowledge. The information requested from you at the checkout is considered the minimum required to process your order efficiently. From time to time we would like to inform you of new products or special offers from Archipelago. If you do not wish to receive such contacts, please contact us to let us know.
We prefer email contact however you can call customer services team on +44 1937 588704, (Monday to Friday 9.00am to 4.00pm) – an answer phone service is available outside of these hours. (If you are calling from overseas please dial +44 1937 588704)
Unfortunately, we cannot refund the difference for the goods offered elsewhere.